Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure the freshness of your flowers during delivery?
We source our blooms daily from sustainable farms and use specialized 'wet pack' technology to keep stems hydrated throughout the transit process.
When can I expect my order to arrive?
We offer same-day delivery for orders placed before 1:00 PM. Standard shipping typically takes 1-3 business days depending on your location.
What is your policy on damaged or wilted items?
We stand by our Bloom Guarantee. If your flowers arrive in poor condition, please send a photo to our support team within 24 hours for a full replacement or refund.
Do you offer subscription services for home decor?
Yes, we offer flexible weekly, bi-weekly, and monthly subscriptions that allow you to receive fresh seasonal arrangements at a discounted rate.
Can I include a personalized message with my gift?
Absolutely. During the checkout process, you will find a dedicated field to write a custom message which we will print on a premium card for your recipient.
How should I care for my flowers once they arrive?
Each order includes a care guide and flower food. We recommend trimming the stems at a 45-degree angle and changing the water every two days for maximum longevity.